Complaints Procedure

What to do if you have a complaint about our service

We endeavor to provide an excellent service client to our clients and when this doesn’t meet your expectations we need to know why. By identifying the areas where you are not completely satisfied and learning from your comments will help us to improve our service, and we need your help to do this.

If you are not happy with service that you have received please contact a member of our team either by email, telephone or letter at the following address and we will fully investigate the issues you raise:

If you wish to register a complaint, please contact us:

In writing: The Compliance Officer, deVere United Kingdom, Offices 4-5, First Floor, i2 Oakham Business Park, Mansfield, Nottinghamshire, NG18 5FB.

By phone: +44 (0) 3333 44 9520

By e-mail:  [email protected]

We will then independently investigate the issues that you have raised and advise you of our findings.

A summary of the internal procedures for handling complaints can be found here: Customer-Compaints-Procedure.pdf

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service (FOS).which is an agency for arbitrating on unresolved complaints between regulated firms, and their clients.

Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk who can be contacted at the following address:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

We are aware that deVere United Kingdom and associated Group companies have been cloned and UK residents are being contacted by a fraudulent company/companies, using our company details, images and London office address. If you have any communication from anyone using the email addresses that DO NOT end in @devere-uk.co.uk or @devere-group.com, please contact us as soon as possible on [email protected] or directly by telephone on +44 (0) 333 344 9530.

In addition to this, we have also been made aware of unsolicited calls being made by unscrupulous organisations which claim to have been recommended to contact individuals following details being passed from deVere United Kingdom. What follows is usually an invitation to invest in a European IPO – often a recognised name, frequently an airline. If you are contacted in this way, please DO NOT allow the call to continue, take the person’s details and refer this back to us via the contact details we provide above – It is a boiler room scam, we will report this to our regulator. deVere United Kingdom does not share client data with third party companies, so being contacted in this way will not be as a result of an introduction from us.

deVere United Kingdom and deVere Mortgages are trading names of deVere and Partners (UK) Ltd, which is authorised and regulated by the Financial Conduct Authority FRN (469151). Auto Enrolment, Inheritance Tax Planning and Buy to let Mortgages are not regulated by the FCA.

deVere and Partners (UK) Limited are registered in England and Wales company registration number 05260529.